AI now run retail

Better Customer Journeys. Smarter Operations. Deeper Insights.

Predict, personalize, transact, and support – all in real time.

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AI at the Heart of Modern Retail

Accelerating decisions, elevating experiences, and optimizing every moment.

Generative AI

Content generation for marketing and design

Agentforce 360

Agentic order routing and guided shopping agents

Universal Commerce Protocol

Agent-led discovery-to-checkout

AI for Business Intelligence

Genetic algorithms, Simulated and Linear Programming

Generative AI

Content generation for marketing and design

Agentforce 360

Agentic order routing and guided shopping agents

Universal Commerce Protocol

Agent-led discovery-to-checkout

AI for Business Intelligence

Genetic algorithms, Simulated and Linear Programming

Outfit Curation & Discovery

AI from inspiration to purchase.

Internet of Things (IoT)

Edge Computing for Real-Time Inventory. Context-Aware Dynamic Pricing

Order Management Agents

Fulfillment Agent and Customer Service Agent

AI-Enabled Merchandise

Planogram updates or product substitutions via natural language prompts

Outfit Curation & Discovery

AI from inspiration to purchase.

Internet of Things (IoT)

Edge Computing for Real-Time Inventory. Context-Aware Dynamic Pricing

Order Management Agents

Fulfillment Agent and Customer Service Agent

AI-Enabled Merchandise

Planogram updates or product substitutions via natural language prompts

What we Offer

Omnichannel. AI. Data-Driven

Agent Commerce Personal Shopper Agent

An AI Shopping Advisor that anticipates needs, answers instantly, and delivers hyper-personalized style confidence.

Personalized Marketing E-commerce Optimization Cart Recovery, Returns, Retention Content Generator, Visual Search

Agent Commerce Merchant

Easily set-up, manage, and optimize online stores, automate common merchant tasks and act on data insights to boost sales.

Dynamic Pricing and Promotions Inventory Optimization Order Orchestrations Fraud Detection

Shops that Self Run

Cognitive Retail Automation transforms store operations end to end—accelerating checkout, predicting demand, and optimizing every shelf. Intelligent agents handle merchandise planning, automate rosters, and enforce store-specific planograms with real-time compliance.

Frictionless checkout Quick Commerce Roaster Management Space and Planogram Compliances

AI Insights & Automation

AI Insights & Automation turns raw data into real-time decisions that drive impact across retail. Intelligent agents surface patterns, predict demand, automate actions, and resolve operational bottlenecks before they happen.

In-Store Analytics Customer Service Automation Retail Reporting and Analytics Demand Forecasting

Retail Insights in Numbers

Because outcomes matter, and accountability sets us apart

15

Years in the business

1000+

Satisfied clients

400+

AI specialists

1500+

Successful projects

4

Own products

95%

Customer retention rate

AI Retail Specialists at Your Side

From strategy to deployment, we architect and build intelligent, data-driven retail systems

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Best-in-Class Partners

Powerful Tech. The Latest Trends. Delivered.

Real Customers. Real Results.

“We needed a single, accountable tech partner with deep expertise across commerce, data, and integrations. Since 2022, Retail Insights has delivered measurable, outcome-driven results.”

Chief Information Officer
Large Apparel Group
1/10

“Partnering with Blue Yonder and Retail Insights has transformed our approach to space, assortment, and demand planning. With the right team, we didn’t just meet our goals — we redefined how we work.”

Director of IT Solutions
F&V Retail
2/10

“Our Digital & RI team has delivered a groundbreaking experience that redefines retail personalization. Powered by OpenAI’s LLM, customers now discover meals and shop seamlessly, tailored to their unique tastes and needs.”

Chief Digital Officer
F&V Retail
3/10

“Our online team has reimagined the digital furniture journey with innovative, industry-first features — and the response has been phenomenal. This is just the beginning, with even more immersive, personalized, and inclusive experiences on the horizon.”

VP of Digital & eCommerce
Large Furniture Retail
4/10

“Total Care. Total Control. Managed for Excellence — with CX Monitoring and Splunk, we reduced issue detection time from hours to just 15 minutes, enabling faster root cause identification and resolution.”

IT Director
Large Fashion Retailer
5/10

“Retail Insights built a real-time, scalable data lake with Azure, Snowflake, and Kafka — transforming how we forecast, decide, and act. It's the backbone of our Store-in-a-Box, Customer 360, B2B and AI-driven retail innovation.”

VP of Strategy & Transformation
Large Brand Aggregator
6/10

“Retail Insights redefined our personalization game with AI-powered Marketing, CDP, and CX monitoring — driving Retention, RTO agents . From first click to purchase, we now trigger next-best-actions in every channel.”

Head of Customer Experience & MarTech
Leading Sports Retailer
7/10

“Our custom-built AI DMS agent, trained on 40M+ orders, empowers 500+ distributors with hyperlocal insights, smart catalogs, and automated trade workflows. With Retail Insights, we’ve unified data, automated SFA, and elevated distributor engagement at scale.”

IT Director
Large CPG Company
8/10

“Partnering with TRI, we implemented a scalable microservices architecture across Salesforce, Adobe, and Shopify Plus — enabling seamless, future-ready commerce. API-driven integrations now power real-time sync across OMS, PIM, CMS, inventory, and CRM.”

Chief Technology Officer
Multi-National Pharma Retailer
9/10

“With our Agentic Commerce Personal Shopper Agent, we’ve brought premium, high-touch luxury online—creating deeply personalized experiences that spark real styling conversations and drive full-price conversions. It’s a 24/7 digital associate that truly embodies our brand.”

VP of Digital & eCommerce
Jewelry and Premium Watch Retailer
10/10

Real Customers. Real Results

Case Studies

A robust AI-powered product description generator for retailers

We built a RAG-powered product description generator that delivers engaging, search-optimized descriptions in seconds. Using AI-driven image understanding and a lightweight Node-based engine, it produces high-quality, on-brand content instantly—eliminating manual effort and accelerating time-to-shelf.

  • Automated Content Generation
  • Image-Based Description Generator
  • Continual Monitoring
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RTO Accelerator Agent — solving Return-to-Origin with AI

50%+ of support tickets are return-related — now automated with AI Agents built for commerce. Resolve 90%+ of customer queries instantly, 24/7/365 — smarter service, smarter sales.

  • Detect RTO risk early
  • Apply mitigation (address validation, alternate fulfillment and pickup incentives, fraud checks)
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How Distribution Mgmt GPT Is Transforming Retail Distribution with AI

Our custom-built Distribution Mgmt GPT was designed exclusively for 500+ distributors across India to drive smarter decisions and faster growth using AI-powered intelligence.

This marks a significant step in empowering our distribution network with intelligent, data-driven solutions—driving performance at scale.

  • Trained on 40+ million orders
  • Identifies trending colours & price bands
  • Creates hyperlocal catalogues
  • Enables personalized recommendations
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How AI Foundry Is Powering Store-in-a-Box & Customer 360 Personalization

AI Foundry enables “Store-in-a-Box” and Customer 360 personalization at scale, driving acquisition and conversion across 500+ high-performing retail events.

This foundation enables predictive segmentation, real-time decisioning, and personalized engagement—driving higher conversions and sustained growth.

  • Powers events across Salesforce, Adobe & more
  • Tracks journeys from first click to purchase
  • Integrates POS, OMS & CRM seamlessly
  • Triggers next-best actions in real time
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