Agentic Commerce. Automated Conversations

Retail Insights: Your Premier Partner in Agentic Commerce.

We deliver seamless, unified experiences that connect digital and physical touchpoints, from web to store. Brand activation, empowering AI-driven agents to enhance customer journeys, optimize operations

500+ B2C2B & POS projects | 300+ certified engineers | $10B revenue enabled | 3 global delivery centers

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The AI-Native Gen Z Has Arrived—Is Your Retail Fast, Smart, and Agentic?

Retail Insights is a #1 Technology Partner, connects data, AI-powered storefronts, and integrate systems to deliver agentic experiences

Frictionless Commerce

Commerce, Loyalty, Journey Builder automation

AI Merchandising

Customize Your Display, Optimize collections, sorting, product ranking advanced AI

Store Clienteling

Store Ops dashboard, Audience Builder, 1-1 Live Chat

Marketplace Operations

Expand sales to new regions and marketplaces

Frictionless Commerce

Commerce, Loyalty, Journey Builder automation

AI Merchandising

Customize Your Display, Optimize collections, sorting, product ranking advanced AI

Store Clienteling

Store Ops dashboard, Audience Builder, 1-1 Live Chat

Marketplace Operations

Expand sales to new regions and marketplaces

Order Mgmt, Digital Shelf

Hyper-personalized Order Prioritization

Agent Personal Shopper

24×7 personal shopping assistant that recommends products, answers

Agent Buyer

Simplify B2B buying with conversational assistance

Customer Journeys

Shopping building Marketing Journeys Loyalty and Rewards

Order Mgmt, Digital Shelf

Hyper-personalized Order Prioritization

Agent Personal Shopper

24×7 personal shopping assistant that recommends products, answers

Agent Buyer

Simplify B2B buying with conversational assistance

Customer Journeys

Shopping building Marketing Journeys Loyalty and Rewards

Loyalty Management

Convert Casual Browsers Into Loyal Customers

RTO Suite

Curb RTO at the origin, flag risky orders

Pricing and Promo Engine

Tiered and customer-specific pricing, custom pricebooks & promos

Conversion Rate Optimization (CRO)

Site Evaluations, Benchmarks, Data Analytics & Measurement

Loyalty Management

Convert Casual Browsers Into Loyal Customers

RTO Suite

Curb RTO at the origin, flag risky orders

Pricing and Promo Engine

Tiered and customer-specific pricing, custom pricebooks & promos

Conversion Rate Optimization (CRO)

Site Evaluations, Benchmarks, Data Analytics & Measurement

Agentforce CRM

Most informative chat interface for maximum efficiency

Visual Discovery

Visual AI for an Innovative Shopper Experience

Return Management System

Exchanges made easier, Refunds made smoother

1Checkout

Rapid Checkout system that brings time taken for checkout to less than 10 seconds

Agentforce CRM

Most informative chat interface for maximum efficiency

Visual Discovery

Visual AI for an Innovative Shopper Experience

Return Management System

Exchanges made easier, Refunds made smoother

1Checkout

Rapid Checkout system that brings time taken for checkout to less than 10 seconds

What we Offer

Retail & Consumer Goods | Manufacturing | Travel | Life Science

High-Performance Commerce Storefronts

Commerce Optimizer (MACH) and Edge Delivery Services (EDS) for ultra-fast experiences. Implementations, Upgrades, & Migrations Integrations & Customizations Rescues & Stabilizations Maintenance & Support

Commerce Platforms ERP Integrations Growth and Marketing Tech Globalization & Market Places

Agentic for Commerce & Automated Conversations

UCP unifies brands, platforms, and partners with AI-first commerce powered by embedded agents driving smarter shopping, higher conversions, and a digital workforce

UCP Commerce APIs Canonical Commerce Flow Autonomous Transactions Enabled Observability & Control

AI-Native TRI-Order Management System

Context-aware order orchestration optimizing BOPIS, quick commerce, reserve-in-store, store appointments, and modern POS—automating cancellations, refunds, inventory visibility, and fulfillment.

Dynamic Order Sourcing & Re-Routing Hyper-Personalised Order Prioritization Sell Across Multiple Channels Proactive SLA Risk Management

Agentic Commerce for B2B

B2B commerce built for manufacturers, distributors, wholesalers and building supplies – Distributor On-Boarding, Volumetric Pricing, Deal Management, Order fulfilment and Invoice Reconciliations

Sales Enablement / Virtual Sales Rep Catalogue and Price Subscriptions Dealer / Distributor Portal Pricing Engine

Omnichannel commerce for consumer packaged goods brands

End-to-end B2C/B2B execution: premium storefronts, A+ content, full-funnel media, marketplace growth, and optimized fulfillment.

Scale Market Places Digital Shelf Analytics Retail Operations & Media Management Fulfillment & Last Mile Deliveries (SCM)

Retail Insights in Numbers.

Because outcomes matter, and accountability sets us apart.

$1B+

In Global annual client GMV

500M+

Users served by digital experiences, applications, and data platforms

40%

Increase in Site speed

30%

Increase in organic traffic compared to the previous year

31.1%

Increase in international wholesale sales

15%

Growth in average order value

Retail Insights is a #1 Technology Partner

Connects data, AI-powered storefronts, and integrates systems to deliver agentic experiences.

Implementations | Migrations | Rescue Missions | Scrum Teams | 24/7 Support

Problem Discovery Phase

Vision Definition Phase

Development Phase

Growth Phase

Ongoing Support Phase

Best-in-Class Partners

Powerful Tech. The Latest Trends. Delivered.

Real Customers. Real Results.

“We're excited to collaborate with forward-thinking Retail Insights that continue to redefine subscription-led dining and commerce F&B Coffee experiences. Our focus is on delivering flexible APIs that enable innovative meal, loyalty, and replenishment models—strengthening guest relationships, increasing lifetime value, and driving sustainable growth.”

Ashwin
Chief Digital Officer
1/8

“The redesign and Salesforce Commerce Cloud upgrade for our home furnishings brand delivered a significant uplift in customer experience—bringing a modern, inspirational design together with markedly improved site performance. We've seen strong gains in conversion driven by a simplified checkout, while our customer care team has experienced a noticeable reduction in site-related inquiries. It's been a pleasure partnering with the Retail Insights team, from early ideation through launch and ongoing optimization.”

Thompson
E-commerce Director
2/8

“Retail Insights has been a strong partner for world #1 footwear brand as we scale our global digital commerce initiatives. We engaged their team to support the expansion of our GCC eCommerce capabilities into international markets, and they delivered across strategy, Salesforce architecture, development, analytics, and implementation. Their depth of expertise and collaborative approach made them a true extension of our core digital team.”

Bryan
Vice President, Digital
3/8

“Retail Insights led our migration to Adobe Experience Cloud to support enterprise-scale traffic, advanced personalization, and multi-site management leading branded packaged foods. The implementation unified consumer and B2B properties on a single AEM and commerce foundation, enabling centralized content, customer data activation, and faster rollout of new digital destinations. Their SCRUM-based delivery ensured predictable releases and tight alignment with business priorities.”

Roy
Ecommerce Director
4/8

“As our digital ambitions expanded across mobile, PDP and checkout optimization, multi-site, and global markets, Retail Insights helped us modernize our commerce foundation with a Shopify Headless architecture. The new stack significantly reduced total cost of ownership while giving our teams the flexibility to focus on content, marketing, and customer acquisition—driving deeper, more meaningful customer relationships.”

Rajesh
Executive Vice President
5/8

“Before partnering with Retail Insights, our digital presence didn't reflect the energy or quality of our in-store experience. Together, we built a high-performance, design-led digital storefront that exceeds customer expectations and truly represents our fashion lifestyle brand for Gen Z. The new site now complements our physical stores and elevates how customers experience us online.”

Sandeep
CIO
6/8

“Our specialist growth strategy demanded a major evolution of our eCommerce capabilities. Re-platforming to BigCommerce with Retail Insights gave us a modern, scalable foundation to fuel brand expansion, deliver a richer customer experience, and support revenue growth with confidence.”

Dave
CEO
7/8

“Throughout our site build, Retail Insights demonstrated deep expertise in MACH-based Commerce Tools architectures, clearly guiding us through technology choices and trade-offs kuwaits largest electronics store. Their rigorous approach to aligning business and technical requirements enabled an on-time, on-budget launch, and they continue to operate as a true extension of our omnichannel team.”

Chris
Head of Omnichannel
8/8

Built. Launched. Scaled

What We've Delivered

Salesforce Commerce Cloud Case Study: Large Apparel Group

Strengthening enterprise eCommerce through a long-term Salesforce partnership, delivering scalable, high-impact digital commerce solutions across multiple brands.

  • Accelerated Growth: 6× sales increase over four years for a leading apparel client
  • Faster Performance: 8× improvement in site speed
  • Increased Visibility: 115% YoY growth in SEO traffic
  • Scalable Expansion: 50% increase in page growth across platforms
Access Case Study

MACH Custom Development: Large Sports Retailer

Unifies in-store and online commerce on a single connected platform with Custom OMS and PIM for inventory, orders, and customers.

  • 40% increase in site speed
  • 30% increase in organic traffic
  • 4.5% decrease in bounce rate
  • 5% growth in average order value
Access Case Study

Adobe Experience Cloud: Store-Led to Digital Commerce

Modernized a high-end fashion retailer's commerce platform using Adobe Experience Cloud, with a microservices architecture integrated with SAP ERP and a custom PIM.

  • Fulfillment Growth: 70% YoY increase in fulfillment rate
  • Customer Loyalty: 80% YoY growth in repeat customers
  • Conversion Lift: 22% YoY increase in conversion rate
Access Case Study

Shopify Plus: Luxury Jewelry, Digitally Reimagined

Re-platformed a heritage diamond jewelry brand on Shopify Plus, creating a unified, AI-powered commerce foundation across retail, eCommerce, and wholesale.

  • Elevated Experience: AI assistants & personalization
  • Smart Merchandising: Akeneo feeds & visuals
  • Revenue Growth: Cross-sell & upsell
Access Case Study

B2B Commerce: Home Improvement at Scale

Built a unified B2B and B2C commerce platform for a leading home improvement brand, combining Adobe AEM headless experiences with Salesforce Commerce.

  • Unified Platform: Salesforce B2B/B2C, OMS, Akeneo PIM
  • Operational Scale: Real-time inventory, tracking, RMA
  • Data Insights: Dealer portal, Snowflake analytics
Access Case Study

Marketplace Integrations: Art & Writing Supplies

Enabled faster product launches and large-scale marketplace expansion through Adobe-powered content and integrations across major retail platforms.

  • Faster Launches: 5,000+ Adobe content assets
  • Marketplace Scale: Amazon, eBay, Target, Costco
  • Performance Growth: 5× category growth, higher organic sales
Access Case Study

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