From Data to Delightful Customer Journeys

Smarter Data. Smarter Journeys. Better Conversions.

Activate customer data to power journeys that convert.

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Build Stronger Relationships With Every Interaction

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Cross-Channel Marketing

Right customer. Right channel. Right moment.

High-Converting Carts

On-brand cart journeys that drive revenue.

GA4 Implementation & Optimization

Event-driven tracking across web, app, and offline.

Salesforce Marketing Cloud

Migrate, configure, and optimize campaigns with confidence.

Cross-Channel Marketing

Right customer. Right channel. Right moment.

High-Converting Carts

On-brand cart journeys that drive revenue.

GA4 Implementation & Optimization

Event-driven tracking across web, app, and offline.

Salesforce Marketing Cloud

Migrate, configure, and optimize campaigns with confidence.

Adobe Experience Manager (AEM)

Manage. Migrate. Optimize.

WhatsApp Business Suite

Reach more. Engage better. Convert faster.

Conversion Rate Optimization (CRO)

Adobe Target & VWO setup, tracking, and enablement

Monetize Order Confirmations

Activate premium offers at the moment of purchase success.

Adobe Experience Manager (AEM)

Manage. Migrate. Optimize.

WhatsApp Business Suite

Reach more. Engage better. Convert faster.

Conversion Rate Optimization (CRO)

Adobe Target & VWO setup, tracking, and enablement

Monetize Order Confirmations

Activate premium offers at the moment of purchase success.

What we Offer

Turn unified customer data into journeys that convert.

Salesforce Marketing Cloud Expertise

Certified Salesforce Partner – enterprise-grade execution & support. Experienced Certified Professionals managing complex marketing ecosystems with Seamless Integration with Commerce, Data, and Customer Platforms

Audience Segmentation Campaign Automation Campaign Analytics Message Personalization

Adobe Experience Manager

A unified platform that powers the content supply chain across websites and apps, enabling personalized customer experiences through expert consulting, and development services. Certified Adobe Partner and Professionals

Implementation & Migration Architecture & Integrations CI/CD & Automation Support & Data Management

Customer Data Platforms

Platforms like AEP, mParticle, and MoEngage provide robust schema frameworks that structure customer data into unified models, enabling cross-channel data collection and enriched customer identity resolution.

APIs & Profiles Identity & Consent Predictive Attributes Personalization & Access

Salesforce Service Cloud, Loyalty & Agentforce

Salesforce Service Cloud is an integrated platform that unifies apps, data, and agents to deliver seamless customer interactions across every channel.

Implementation & Automation Integration & Migration Omnichannel Commerce Customer Service Management

Retail Insights in Numbers

Because outcomes matter, and accountability sets us apart

25%

Uplift in conversations

99.97%

Reduction in campaign go-live timelines

2x

Higher CTRs using personalised notifications

40%

Increase in sports + membership using mParticle’s AI engine

1.4x

Surge in campaign impressions

25%

Uplift in weekly retention rates

Powering with Technology-Backed Marketing

Retail Insights connects CRM, Data, and AI to enable intelligent, conversational commerce—powered by Salesforce, Adobe, and modern AI platforms

Discovery &
Requirements

Build &
Implementation

Data &
Migration

Testing &
Enablement

Go-Live &
Support

Best-in-Class Partners

Powerful Tech. The Latest Trends. Delivered.

Real Customers. Real Results.

“We needed a single, accountable tech partner with deep expertise across commerce, data, and integrations. Since 2022, Retail Insights has delivered measurable, outcome-driven results.”

Chief Information Officer
Large Apparel Group
1/10

“Partnering with Blue Yonder and Retail Insights has transformed our approach to space, assortment, and demand planning. With the right team, we didn’t just meet our goals — we redefined how we work.”

Director of IT Solutions
F&V Retail
2/10

“Our Digital & RI team has delivered a groundbreaking experience that redefines retail personalization. Powered by OpenAI’s LLM, customers now discover meals and shop seamlessly, tailored to their unique tastes and needs.”

Chief Digital Officer
F&V Retail
3/10

“Our online team has reimagined the digital furniture journey with innovative, industry-first features — and the response has been phenomenal. This is just the beginning, with even more immersive, personalized, and inclusive experiences on the horizon.”

VP of Digital & eCommerce
Large Furniture Retail
4/10

“Total Care. Total Control. Managed for Excellence — with CX Monitoring and Splunk, we reduced issue detection time from hours to just 15 minutes, enabling faster root cause identification and resolution.”

IT Director
Large Fashion Retailer
5/10

“Retail Insights built a real-time, scalable data lake with Azure, Snowflake, and Kafka — transforming how we forecast, decide, and act. It's the backbone of our Store-in-a-Box, Customer 360, B2B and AI-driven retail innovation.”

VP of Strategy & Transformation
Large Brand Aggregator
6/10

“Retail Insights redefined our personalization game with AI-powered Marketing, CDP, and CX monitoring — driving Retention, RTO agents . From first click to purchase, we now trigger next-best-actions in every channel.”

Head of Customer Experience & MarTech
Leading Sports Retailer
7/10

“Our custom-built AI DMS agent, trained on 40M+ orders, empowers 500+ distributors with hyperlocal insights, smart catalogs, and automated trade workflows. With Retail Insights, we’ve unified data, automated SFA, and elevated distributor engagement at scale.”

IT Director
Large CPG Company
8/10

“Partnering with TRI, we implemented a scalable microservices architecture across Salesforce, Adobe, and Shopify Plus — enabling seamless, future-ready commerce. API-driven integrations now power real-time sync across OMS, PIM, CMS, inventory, and CRM.”

Chief Technology Officer
Multi-National Pharma Retailer
9/10

“With our Agentic Commerce Personal Shopper Agent, we’ve brought premium, high-touch luxury online—creating deeply personalized experiences that spark real styling conversations and drive full-price conversions. It’s a 24/7 digital associate that truly embodies our brand.”

VP of Digital & eCommerce
Jewelry and Premium Watch Retailer
10/10

Real Customers. Real Results

Case Studies

Consumer Goods | Salesforce Transformation by Retail Insights

Consultative Salesforce Partner driving CRM and marketing transformation for consumer goods.

Measurable Impact: +62% Leads, +25% Revenue, –76% Data Redundancy, –63% Manual Effort

  • Sales Cloud: Leads, Accounts, Opportunities, Payments
  • Marketing Cloud: Personalized journeys via Email, Web & Mobile
  • Integrations: WhatsApp, Facebook, IVR, Payments, Tally
  • Efficiency: Centralized data, automated workflows
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Pharmacy Retailer | AI-Driven Customer Support with Salesforce Agentforce + Service Cloud

Enhancing patient and customer responsiveness with faster, compliant support through AI–human collaboration.

  • Salesforce: Agentforce & Service Cloud
  • Automation: AI, intent detection, knowledge-led responses, smart escalation
  • Efficiency: 15–20% query automation, cases <60 sec
  • Patient Experience: 24/7 accurate support
  • Scalable: Phased rollout, multi-channel, deeper CRM integration
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Large GCC Fashion Retailer | Customer Data Transformation with mParticle

Unifying customer data to create a 360° view and deliver personalized experiences at scale.

  • Customer View: 360° profiles across app, web, POS & partners
  • Real-Time Activation: Instant data collection & personalization
  • Self-Serve Access: Marketers run segments & queries independently
  • Integrations: CRM, analytics & media platforms seamlessly
  • Retail Impact: Higher conversions, AOV, ROAS & CLV
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Hypermarket | AI-Driven Retail Execution with Adobe Experience Cloud

Enabling perfect store performance through AI-driven retail execution and sales analytics.

  • Perfect Store: AI insights for outlet & planogram compliance
  • Sales Productivity: Performance & effectiveness analytics
  • S&OP Strength: Unified financial & operational KPIs
  • Supply Chain: Scenario-based planning for faster decisions
  • Scalable Platform: Enterprise-grade AI for large retail volumes
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Retail Conversion Optimization | OEM | Adobe Experience Platform

Accelerating the homepage-to-PDP journey to boost conversions and revenue.

  • Journey Optimization: Direct users to PDP, reducing PLP dependency
  • PDP CTR: +10–25% uplift
  • Personalized Homepage: Recently browsed products surfaced in-session
  • Homepage Engagement: +8–20% uplift
  • PDP Intelligence: Similar product recommendations
  • PDP Conversion: +5–15% uplift
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Large Apparel Group | Advanced GA4 Analytics & Data Integration

Enabling unified, cross-platform customer intelligence and real-time decisioning.

  • Adobe Analytics: Real-time behavioral insights
  • Cross-Platform: Adobe, Google, Salesforce & CRMs/CDPs
  • GA4 Tracking: Event-driven web, mobile & offline
  • Migration: Secure, automated setup
  • Server-Side GA4: Accurate, privacy-safe tracking
  • Data Lake: Centralized storage with GA4 auditing
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