Retail Insights helps enterprise retailers design, implement, and optimize end-to-end Salesforce solutions that unify commerce, customer data, marketing, service and AI —across every channel and market.
A retail-focused practice across every cloud and channel touchpoint with deep competence across engineering and platform.
Unified B2C & B2B storefront execution, headless commerce implementation, and seamless shopping cart experience.
Hyper-personalized consumer journeys, automated marketing streams, and closed-loop delivery across campaigns.
Real-time data ingestion, profile unification, and activation for a single, addressable shopper view of truth.
Omnichannel enabled desk setup, customer support flows, and unified deflection intelligence for stores.
Multi-node orchestration, real-time inventory, sourcing rules, and pick-pack, ship or curbside fulfillment.
Composable, catalog-led content distribution, localized catalog syncing, and up-to-property attribution and taxonomy.
Dynamic loyalty program models, tiers, rewards, and personalized redemption drivers on the loyalty layer.
Layered APIs, event buses, and secure API design and orchestration crossing enterprise middleware and databases.
Agentforce brings autonomous conversational service streams that implement seamlessly with your Salesforce brand experience.
"Why hasn't the shipment for my order arrived that I placed on Tuesday? Can I get an update?"
"Hi Anna, your order [Order#Ref-138] shipped Tuesday and it is out for delivery today. Delayed to weather. Would you like to reroute to a pickup location for delivery tomorrow?"
Go from self-serve to agent-serve; boosting adjacency by integrating Agentforce with Data Cloud and Commerce Cloud. Your employees to become co-agents that can make secure, contextual actions on behalf of customers.
Agents automatically handle in-store returns, tax refunds, chargeback resolution, and courier exchange refund on cancellation.
Identify valuable conversational contexts and inform in-store personas how to suggest hyper-personalized product recommendation.
Off-ramping to CX ordering flows to accept queries from human service queues, having staff to handle uncommon account failures.
Flexible engagement strategies aligned perfectly to your transformation roadmap, business velocity, and delivery timelines.
End-to-end Salesforce transformation from strategy through go-live and hyper-care support.
Dedicated pods for ongoing evolution, after go-live steady-state product enhancement, incident and bug handling.
Certified Salesforce developers with pre-vetted Salesforce and Mulesoft engineers ready to slot into your team.
We've engineered omnichannel commerce transforms and marketing modernization for some of our clients.
Salesforce integrated Salesforce Commerce Cloud with legacy Oracle ERP and re-architected checkout information layers across 8 EU platform brands to deliver revenue in 2 modalities.
Consolidated over three individual and competing legacy retail data sources into Data Cloud & automated an omnichannel journey to deliver next-mile complete dynamics.
Spearheaded the integration of Agentforce autonomous agent service across six retail apparel channels for footwear across service branches. Building layered support handoffs, loyalty perks, and returns actions.
Discover how flexibly our team scales to your retail vision environment; be it front-office, service or infrastructure evolution.
